Librarians’ Technology Skills, Computer Self-Efficacy and Service Delivery in Selected Medical Libraries in South-West Nigeria

Abstract

This study examined librarians’ technology skills, computer self-efficacy, and service delivery in selected medical libraries in South-West Nigeria. A descriptive survey design was employed, targeting the total population of 27 librarians in these libraries. Total enumeration was used to capture the entire population because the number of librarians in the selected medical libraries was small, and data were collected using a structured questionnaire. Descriptive statistics (frequency counts, percentage scores, mean and standard deviation) were used to analyse the data, while inferential statistics (Pearson’s Moment Correlation Coefficient) were used to test the hypothesis at a 0.05 level of significance. The results showed that e-mail/internet services, photocopying/reprographic services, online information searching, document delivery services, and inter-library loan services were the primary library services provided in selected medical libraries; the level of services delivered was high. The librarians’ technology skills and computer self-efficacy in the selected medical libraries were high. However, they face numerous challenges, including erratic power supply, inadequate funding, insufficient training, and the high cost of facility procurement. This study has contributed significantly to the understanding of service delivery in medical libraries in South-West Nigeria by highlighting not only the services offered and the competence of librarians but also the systemic challenges that affect overall performance. By exploring the intersection of technology skills, computer self-efficacy, and the prevailing infrastructural limitations, the research has shed light on areas where improvements are necessary and where strengths currently exist. The study recommends that medical libraries should invest in expanding and upgrading their ICT infrastructure to improve the efficiency of e-mail/internet services, online information searching, and document delivery services. This will ensure seamless access to digital resources and enhance the overall service experience for library users.