Librarians’ Adoption of Emerging Technologies for Effective Information Service Delivery in University Libraries in Africa

Abstract

The study aimed to assess how prepared and willing university libraries in Africa are to adopt emerging technologies. Data was gathered via an online survey of 570 librarians across 98 university libraries in English-speaking African countries. Results showed that technologies like ChatGPT are partially adopted in some libraries, while others such as Artificial Intelligence, Cloud Computing, Institutional Repositories, Big Data, Robotics, and Drones are still in the process of adoption. Technologies like Internet of Things (IoTs), Virtual Reality, and Blockchain have not yet been adopted. Most librarians believe that adopting emerging technologies would improve access to resources and services remotely, highlighting the need for regular training to develop digital skills and the creation of university policies to guide adoption. They also emphasised that stable internet connectivity in libraries is crucial. The main barriers include poor ICT infrastructure, limited IT skills among librarians, and unstable Internet access. The study recommends that universities and library management invest in ICT infrastructure and training to facilitate the effective adoption of emerging technologies for improved service delivery in African university libraries.